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CHAPTER 3 · ROUND 1

Chapter 3 · Question 1.3

Key Idea

Beginner Knowledge. You have 60 seconds. Choose the one best answer. This question develops practical judgment in products, services, and customer value.

There is a queue at an office-area coffee shop during the lunch rush. A customer checks their watch and remarks, "I have to get back for a meeting." The shop offers made-to-order lattes with latte art and ready-to-grab Americanos. What is the best course of action?
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