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CHAPTER 3 · ROUND 5

Chapter 3 · Question 5.2

Key Idea

Beginner Knowledge. You have 60 seconds. Choose the one best answer. This question develops practical judgment in products, services, and customer value.

A pet grooming shop does a great job cleaning, but owners complain about "long waits for pickup" and "dog anxiety." Which type of outcome is most likely to be compromised first?
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