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CHAPTER 3 · ROUND 6

Chapter 3 · Question 6.5

Key Idea

Beginner Knowledge. You have 60 seconds. Choose the one best answer. This question develops practical judgment in products, services, and customer value.

A neighborhood snack stall gets lunch customers, but almost no one returns the next day. Customers say, "The taste is fine, but I have to re-explain my dietary restrictions every time." What should be the primary focus for improvement?
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