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CHAPTER 3 · ROUND 7

Chapter 3 · Question 7.1

Key Idea

Beginner Knowledge. You have 60 seconds. Choose the one best answer. This question develops practical judgment in products, services, and customer value.

A nail salon delivers consistent service quality, yet the appointment log shows that many new customers do not return. Follow-up feedback frequently mentions that the shop is "too noisy" and the service feels "rushed." What kind of signal should this be considered first?
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